Refund policy

Changed your mind?

You can cancel your order for any reason within 14 days of the day it arrives. Just email us at owen.vachell@googlemail.com with your order number and the items you'd like to return. Once you've told us, you have a further 14 days to send them back.

Please send items back unused. We may reduce your refund if something has been handled more than you'd need to in a shop to see what it's like.

How to send it back

Items go back to the brand that sent them, so we'll reply with the right return address. Return postage is your responsibility unless the item is faulty or we sent the wrong thing. We'd suggest a tracked service, as we can't refund a parcel that doesn't reach us.

Your refund

We'll refund you within 14 days of receiving the item back, or of you showing us proof of postage if that's sooner. If you return your whole order, we'll also refund the standard delivery charge you paid. Refunds go back to your original payment method.

Faulty, damaged or wrong items

If something arrives faulty, damaged or isn't what you ordered, email us within 30 days with your order number and a photo. We'll offer a full refund or a replacement, and we'll cover the cost of the return.

None of this affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.